Return and Refund Policy
Refund policy
Returns and Refund Policy - Claire De Witte
At Claire De Witte we strive to ensure you’re satisfied with your purchase. However, if something goes wrong or you need to make a return, please review the following policy for refunds, returns, and cancellations.
Eligibility for Refunds
We offer refunds under these conditions:
- Damaged or Defective Items: If your item arrives damaged or defective, contact us within 7 days of delivery. We’ll either refund you or send a replacement.
- Incorrect or Missing Items: If we’ve made an error with your order (e.g., wrong item or quantity), notify us within 7 days of delivery. We will rectify the issue by offering a refund or sending the correct items.
Non-Returnable Items
Certain items are non-returnable and non-refundable unless they arrive damaged or defective:
- Custom or personalised orders
- Digital downloads
- Perishable products (e.g., food, flowers)
Returns Policy
If you're unsatisfied with your order and it doesn’t fall under the non-returnable category, we gladly accept returns under the following conditions:
- Contact for Returns: Contact us within 5 days of delivery if you wish to return an item. Items must be dispatched back within 7 days of delivery.
- Conditions of Return: Buyers are responsible for return postage costs. The item must be in its original condition. If not, the buyer is responsible for any loss in value.
Refund Process
- Contact Us: To initiate a refund, email us at clairedewitte@outlook.com with your order number and issue details. We may request photos of damaged or defective items.
- Return Items: In the case of a return, we will provide shipping instructions. Please use a trackable service as buyers are responsible for return postage costs.
- Refund Approval: Once we receive and inspect the returned item, we will notify you if the refund is approved. If approved, your refund will be processed to the original payment method and may take 5-10 business days to appear on your statement.
Cancellations
We accept cancellations if:
- The order hasn’t been started If you wish to cancel, contact us immediately at clairedewitte@outlook.com Once the order is in production or shipped, we cannot process cancellations.
Non-Refundable Situations
Refunds will not be offered in these cases:
Items returned in damaged or used condition (unless
faulty on arrival).
- Requests made outside the 7-day window after delivery.
Late or Missing Refunds
If you haven’t received your refund within the stated time:
- Check your bank account or contact your credit card provider.
- If the refund still hasn’t appeared, contact us at clairedewitte@outlook.com for further assistance.
Contact Information
For any questions or concerns about your order, returns, or cancellations, please reach out to us at clairedewitte@outlook.com. We’re happy to assist you.
